Our Commitment to Your Privacy

At Betrayal Care, your privacy matters deeply to us. We understand that reaching out about something as personal as betrayal trauma takes courage, and we want you to feel safe from the very first interaction. This policy explains what information we collect, how we use it, and how we protect it.

Who This Policy Applies To

This policy applies to anyone who visits betrayalcare.com, submits an inquiry through our contact form, or communicates with us by email or phone prior to booking.

What Information We Collect

When you reach out to us through this website, you may choose to provide your name, email address, and/or phone number. You are not required to use your real name at this stage. We only collect what you choose to share with us.

We do not collect health information, payment information, or insurance details through this website.

Booking and Clinical Records

If you choose to book an appointment, you will be directed to Jane App, a secure, Canadian-based electronic health record platform. Any personal, health, or insurance information you provide during booking is collected and stored directly by Jane App and is governed by their privacy policy. We encourage you to review it at janeapp.com.

Betrayal Care does not store your clinical records on this website.

How We Use Your Information

The contact information you provide through this website is used to respond to your inquiry and help connect you with the right therapist. We will reach out by email or phone, depending on what you provide.

With your consent, we may also use your contact information to send you newsletters, updates, or other marketing communications from Betrayal Care. You will always be given a clear opportunity to opt in and opt out at any time.

We use secure third party communication platforms to manage emails and text messages. Your contact information may be stored within these platforms for the purpose of communicating with you. We do not sell, rent, or share your information with any other third parties.

Disclosure

Betrayal Care will not disclose your personal information to third parties except where we are required by law to do so. We may also disclose your information if you are found to be in violation of our Terms of Service.

Security

To protect your personal information, Betrayal Care takes reasonable precautions and follows industry best practices to ensure your information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. While no method of transmission or storage is completely secure, we are committed to protecting your information to the best of our ability.

Age of Consent

By using this website, you confirm that you are at least the age of majority in your province of residence. betrayalcare.com is not intended for use by minors.

Data Collection and Advertising Technologies

Betrayal Care may use third party technologies to help us understand how visitors use our site, measure traffic, and analyze the performance of our content. Some of these partners may collect information about your activity on our site across devices and browsers.

You have the right to opt out of interest-based data collection through the following platforms:
- Network Advertising Initiative: networkadvertising.org/choices

- European Digital Advertising Alliance: youronlinechoices.com

- Digital Advertising Alliance: optout.aboutads.info

Your Consent

By submitting your contact information through our website, you consent to being contacted by Betrayal Care in response to your inquiry. Where we send marketing or promotional communications, we will always ask for your separate, explicit consent and provide a clear way to opt out at any time.

You may withdraw your consent at any time by unsubscribing from our emails or by replying STOP to any text message.

Provinces We Serve

Betrayal Care currently serves clients across multiple Canadian provinces. As our practice grows, this may expand to additional regions. To see which provinces our therapists are currently registered in, please visit our therapist profiles on this website. Our privacy practices are designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) as well as applicable provincial privacy legislation.

Your Rights

You have the right to request access to the personal information we hold about you, ask us to correct any inaccurate information, and withdraw your consent to future communications at any time. To make a request, please contact us at the email listed on this website.

If Betrayal Care is ever acquired or merged with another organization, your information may be transferred to the new operators, and you will be notified of any material changes to how your information is handled.

Changes to This Policy

We may update this privacy policy from time to time to reflect improvements in best practices, changes in technology, or updates to applicable legislation. We encourage you to review this page periodically to stay informed about how we are protecting your information. Changes will be posted on this page with an updated date, and your continued use of betrayalcare.com following any changes constitutes your acceptance of the revised policy. If we make material changes, we will notify you where required by law.

Contact Us

If you have any questions about this privacy policy or how your information is handled, please reach out to us at [email protected].

Please note: This privacy policy covers information collected through betrayalcare.com only. For information about how your clinical data is handled once you begin therapy, please refer to the informed consent documentation provided at the time of booking.

Last updated: March 2026